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About Us SAFETY NOTE AND TERMS AND CONDITIONS

Medications
* Always ensure safe administration of your pet's medicines; keep it in its original packing and in a dry/cool environment unless otherwise instructed.

* Keep away from the reach of children.

* Always wash your hands after handling or administering medications.

* If you have any allergies/sensitivities then we recommend wearing gloves to dose your animal.

* Any items containing penicillin or related compounds will say so on the label. If so the following precautions apply:

* Penicillin's may cause sensitisation (allergy) following injection, inhalation, ingestion or skin contact. Sensitivity to penicillin may lead to cross-sensitivity to cephalosporin and vice versa. Allergic reactions to these substances may occasionally be serious. Do not handle this product if you know you are sensitised or if you have been advised not to work with such preparations. Handle this product with care to avoid exposure taking all recommended precautions.

If you develop symptoms following exposure such as skin rash you should seek medical advice and show the doctor this warning. Swelling of the face, lips or eyes or difficulty breathing is more serious symptoms and require urgent medical attention. Wash your hand after use.

Although you will have already noted in the terms and conditions you read before placing your order, it is worth re-iterating that you should visit the NOAH website (National Office of Animal Health) www.noahcompendium.co.uk and enter the pet's medication in the search box to access important information regarding warnings and contra-indications particular to the drug(s) you purchased. If you are unsure or have any queries please do not hesitate to contact us.

Any unused product or waste materials should be disposed of in accordance with national requirements for pharmaceutical products. In case of accidental self-administration, seek medical advice immediately and show the package/label to the Doctor.

TERMS AND CONDITIONS

NOTE: These Terms and Conditions are supplied as a guide only. Please refer to the EU Distance Selling Directive at the website address below for information on how this affects your online store:

http://www.hmso.gov.uk/si/si2000/20002334.htm

PAYMENT

We accept Credit Card, Debit Card payments via SagePay.

Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing).


If you want to pay by cheque please select this option in the payment area and make the cheque payable to Pet Dispensary and then post this to us with your order number, telephone number and address written on the back. Please note we do allow 5 working days for the cheque to clear, we will then post your order to you.

The goods will not be delivered until the customer's funds that have been paid to Pet Dispensary and have cleared in full.

INFORMATION ON WEBSITE

We make every effort to make sure all information is correct and up-to-date. Please note that all images and information given is for reference only. Any concerns should about the medication should be raised before the time of order. Please note that images are for reference only and pack shots may not be the latest packaging. We sometimes only show one pack shot but there is multiple selection against that product for clarity.

ORDER NOTES

Please note that all transactions will be carried out in sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Pet Dispensary monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Pet Dispensary reserves the right to decline orders for bulk or high value purchases.

DELIVERY

The majority of orders are posted within 12-24 hours of receipt although our policy is that orders will be sent to you in 3-5 days for non prescription items or 3-5 days from receipt of original prescription posted to us.
If you have chosen to pay by cheque please note that we do allow 5 working days on receipt of the cheque for it to clear prior to sending out your order.
For important information about Delivery and Posting please see our notes on the Delivery and Postage section on the website. By accepting our terms and conditions you are also accepting our Delivery and Postage terms and information.
Please note since October 2013 we are now flat packing any items we can, this means they will be able to be posted through the letter box and means we will open packaging to flat pack but enclose all relevant packaging. If you do not wish for your parcel to be flat packed then note this at check out.

CREDIT CARD SECURITY

At this stage, you will be passed on to a Secure Order Processing page; your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

PRIVACY AND POLICY

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Your email address given is used for correspondence relating to your order. We also keep these on file to send you an occasional newsletter, should you wish to be removed from this list please do email us with the note 'remove' in the subject line. Your email address or any other information is not passed onto any other companies.

RETURNS POLICY AND GUARANTEE

We guarantee your satisfaction. All of our products come with a no fuss guarantee although there are terms and conditions due to us selling veterinary medications.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel, on receipt we will refund if our terms have been met. We must receive your products back within 3 days of us accepting your request to return. If items are received after 3 days we reserve the right to refuse to refund.

Please note legislation prevents us from accepting returns of Prescription Medicication, therefore we do not refund on any prescription medication. We remain the right to refuse to refund for Prescription Medication and this will be dealt with at our discretion. In very rare special circumstances a refund may be given but this is at discretion of the management. If this is granted then the medication must be returned unused, in original packaing and returned within 7 days of receipt.
Pet Dispensary also remains the right to refuse to refund on items where packaging has been damaged in any way.

There is a £2.50 re-stocking fee when items are returned to us that are no longer required or have been ordered incorrectly by you. Please note that you have to cover the postal charges incurred by sending back items

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

DAMAGED ITEMS

Although we do try and ensure that your items reach you in good condition if Royal Mail has delivered an item damaged to you or there is a problem with a product you have purchased from us, you must contact us within 7 days of receiving the item. We can't replace or refund on damaged items that haven't been reported to us within 7 days of receipt. We advise you to check all your items as soon as they arrive.

MEDICATION PROBLEMS

If you feel a medication has not worked for your pet you need to contact the manufacture direct to discuss this with them or the VMD. Pet Dispensary are not responsible for effectiveness of medication. If you need the manufactures details for any product you have purchased from us we can supply this for you. Pet Dispensary does not refund or exchange any medications you believe have not been effective.


CONTACTING US

Please contact us at the details below:

Postal Address:
Pet Dispensary, 2 The Gateway, Fryers Way, Silkwood Park, Ossett, Wakefield WF5 9TJ
Phone: 0845 6787838
Email: sales@petdispensary.co.uk
Web: www.petdispensary.co.uk

Please note calls to 0845 6787838 will be slightly above local call rates.

COMPLAINTS PROCEDURE

Should you wish to discuss a matter with a senior member of staff please do contact us on 0845 6787838 or email sales@petdispensary.co.uk. Please give details of your complaint and we will repsond to you accordingly. Any problems are dealt with on a serious matter and will be dealt with promptly.

Should you wish to report a problem with a medication to the VMD (Veterinary Medicines Directorate) please click on the following link click here

VMD's ADVERSE EVENT
You can report a suspected adverse reaction or a side effect involving a veterinary medicine please click the following link click here

UNLAWFUL OR PROHIBITED USE

You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm Pet Dispensary or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

WEB SITE TERMS OF USE

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Pet Dispensary owns the copyright in all materials on this site.

COPYRIGHT

All contents and information on this site including without limitation text, graphic and images, is the property of Pet Dispensary or the property of their respective owners and is protected by United Kingdom copyright laws.

TRADEMARKS

All trademarks that appear on this site are the property of their respective owners

This web site is owned and operated by Pet Dispensary who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

POSTAL ADDRESS:
Pet Dispensary, 2 The Gateway, Fryers Way, Silkwood Park, Ossett, Wakefield WF5 9TJ
Phone: 0845 6787838
Email: sales@petdispensary.co.uk
Web: www.petdispensary.co.uk


Privacy Policy [Pet Dispensary] do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
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